Returns & Refunds

Last updated: 9 October 2026. These terms apply to retail orders placed at Veroak Leather. Wholesale orders follow the terms agreed in writing before payment. Nothing in this policy limits rights that cannot be excluded under applicable law.

Requesting a return

You may request a return within 14 calendar days after delivery of the last item in your order. Email yexiliu92@gmail.com with your order number and the item you wish to return. Please wait for return instructions and the correct return address before sending anything back. The contact address on our website is not a return address.

Return condition

For a change-of-mind return, the item should be unused, in its original condition, and sent back with its original packaging and all included accessories. We will inspect the returned item. This condition does not affect your rights if an item is faulty, damaged, or not as described.

Return shipping

For a change-of-mind return, you arrange and pay for tracked return shipping. We do not charge a restocking fee. If we sent the wrong item or an item arrives damaged, contact us before returning it; after we confirm the issue, we will arrange an appropriate replacement or refund and cover reasonable return costs where a return is needed.

Damaged or incorrect items

Please contact us as soon as practical after delivery with your order number and clear photos of the item and packaging. We will review the issue and explain the next step. Do not dispose of the item or return it before receiving instructions. Your statutory rights remain available even if you contact us later.

Refunds

After we receive and inspect an eligible return, we will initiate an approved refund to the original payment method within 7 business days, or sooner where applicable law requires. Your payment provider may take additional time to show the credit. For a change-of-mind return, the original shipping charge is refunded when required by applicable law; otherwise it is not refunded. Import duties and taxes paid directly to a carrier or authority are handled by that carrier or authority.

Contact

For questions about a return, email yexiliu92@gmail.com or use our contact page.